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How can FlowNow help your Business?  

There are several distinct business scenarios where the FlowNow methodology can be easily deployed and delivers immediate results. Read below to find out if any of those scenarios apply to your business.

It all starts with your existing team. They are a team of professionals doing work that is critical to your business. We are there to help make each and every one of them perform at the level of your top employee!

FlowNow Boost

Get more out of your existing team, make every employee your best employee. Make the team more productive.

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FlowNow Optimize

Downsize your team while preserving the same quality of service to your customers. Make the team more productive.

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FlowNow Expand

Free up capacity from the existing team to invest in business growth while preserving quality. Make the team more productive.

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FlowNow OffShore

Move a team’s activity to an offshore location. Train a new team, preserve quality of service to customers and save costs. 

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FlowNow Consistency

Get your team to perform consistently and deliver a unified customer experience. Make every employee your best.

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FlowNow Quality

Improve the quality of service you provide to your customers. Make your employees productive and consistent.

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FlowNow Onboarding

Protect yourself from high turnover and shorten the time it takes to onboard new employees to virtually zero. Reduce cost.

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FlowNow Infra

Optimize the cost of facilities, bill of material (BOM), licenses, hosting etc. Reduce the cost that is not delivering direct value.

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FlowNow Remote

Move a team to work remotely, give them the right tools and processes, put in place the right methodology.

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FlowNow Consolidate

Move a team to work from a central location, consolidate various sites into one, optimize the team size and save costs.

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FlowNow Comply

Ensure your team performs consistently with a standardized documented process. Track your employees compliance to the standard down to the step level.

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FlowNow M&A

Integrate a newly acquired business into your existing one. Improve customer experience and save costs.

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FlowNow Boost

While the team is delivering the business results you need, business growth is putting a strain on your current team.  You strongly believe the same team can do a lot more with the right tools, processes and methodologies.  You aim to avoid hiring more people and meet your expanding needs with the team you have.  

  • Get more out of your existing team, and make every employee your best employee. 
  • The FlowNow methodology is designed to enhance your existing capabilities and make them more effective. 
  • By making every staff member perform at the level of your highest performer you’ll see the entire team deliver more, better, results.
  • Handle more work with the same people reducing your costs, eliminate customer backlogs and deliver great results to customers more quickly.

FlowNow Optimize

While the team is delivering the business results you need, the time has come to cut costs.  You are aiming to reduce cost while maintaining the same quality of service to your existing customers. 

  • Downsize your team while preserving the same quality of service to your customers. 
  • Make the team more productive so that a smaller team can handle the same volume of work.
  • The FlowNow methodology is designed to optimize your existing staff’s performance while measurably preserving the quality of service delivered to customers. 
  • By enabling every staff member to perform at the level of your highest performer, you’ll be able to keep meeting your customer needs with a smaller, lean, effective team.

FlowNow Expand

While the team is delivering the business results you need, you aim to expand into new areas of activity. Free up capacity from the existing team to invest in business growth while preserving quality. Expand the team the team vertically and make it more productive.

  • Re-train some of the existing staff members in the new area of service you want to provide. 
  • The FlowNow methodology frees up capacity in your team to enable expansion. 
  • By making every staff member perform at the level of your highest performer, you’ll be able to free up a significant part of your team to focus on expanding your business while maintaining the same level of service your current customers need.
  • In addition the FlowNow methodology helps you to design new processes quickly to support your expansion into new market segments.
  • Start your new services with optimized processes.

FlowNow OffShore

While the team is delivering the business results you need, you are aiming to move the activity to an offshore team in order to reduce your operational costs while maintaining or increasing the quality of service delivered to your existing customers. 

  • Move a team’s activity to an offshore location. 
  • Onboard a completely new in-country team, quickly bring them up to speed on your products, services and customers. 
  • Preserve or increase quality of service to customers and save costs.
  • The FlowNow methodology is designed to ensure your internal processes are captured, automated and optimized. 
  • Ensure any newcomer to the team can start being productive on day one while measurably ensuring the level of service provided.

FlowNow Consistency

While the team is delivering the business results you need, your frustrated customers experience inconsistent and unpredictable results from time to time.  Some provide great customer experience while others struggle. 

  • Ensure your team performs consistently and deliver a predictably outstanding customer experience. 
  • Make every employee perform at the level of your best.
  • The FlowNow methodology is designed to standardize and optimize your processes.
  • Ensure that every staff member starts performing at the level of your top performer. 
  • Rely on measurable safeguards to ensure you deliver a consistent customer experience every time.

FlowNow Quality

Your team is not delivering the business results you need.  The quality of service is below par when compared to your own expectations, customer desires or is simply inferior to the industry standard your competition delivers.  You aim to increase your customer satisfaction and retention or create a competitive edge.  

  • Improve the quality of service you provide to your customers. 
  • Ensure your employees consistently produce work that meets explicit quality standards.
  • The FlowNow methodology is designed to fix your quality problem by quantifying the quality of service delivered and systematically improving it.
  • Dramatically reduce customer complaints by delivering work correctly the first time.
  • Decrease costs by enabling your team to deliver work once rather than spending time fixing costly mistakes.

FlowNow OnBoarding

While the team is delivering the business results you need, you face significant turnover in the team and continuously need to onboard new team members.  You aim to reduce your training costs and ensure new staff members can quickly become productive at your current level of service.

  • Protect yourself from high turnover.
  • Reduce your training budget and shorten the time it takes to onboard new employees to virtually zero.
  • Reduce the number of unproductive staff members still not performing at full capacity.
  • The FlowNow methodology is designed to shorten the onboarding process to a matter of hours. 
  • When up and running, you can onboard new team members almost immediately and cut the overhead of training, shadowing and grooming of new staff members to virtually zero.

FlowNow Infrastructure

While the team is delivering the business results you need, the overhead of keeping the team running is huge. The non-people costs are growing year over year and seem to be out of control. Overhead costs are consuming precious funds that could have been invested in business growth. 

  • Optimize your non-people costs like facilities, equipment, licenses, and hosting. 
  • Continuously optimize your bill of material (BOM) by taking an end to end view for each component you buy and instil a culture of optimization
  • Reduce the costs that are not delivering direct value to your customers.
  • The FlowNow methodology is designed to optimize the non-people spend of your business while ensuring the continuity of your operations. 
  • By deploying its unique operating model into procurement and driving buying decisions, you’ll start seeing quantifiable results in a matter of weeks. 
  • Non-people costs will keep coming down as long as the methodology is in place.

FlowNow Remote

While the team is delivering the business results you need, you need to enable the team to work remotely. You are unsure how to maintain productivity and employee satisfaction when your team is not within direct line of sight.  You aim to ensure that costs don’t rise and quality suffers.  

  • The FlowNow methodology is designed to give you the tools and processes to ensure that your employees remain productive no matter where they are operating from. 
  • Maintain consistency and supervision so you that you feel at ease with a remote team.
  • Convert your team to a long-term virtual working environment.  
  • Give them the right tools and processes while maintaining  control of remote work productivity and quality.
  • Harness a broader remote talent pool for hiring.
  • Reduce operational costs.

FlowNow Consolidate

While the team is delivering the business results you need, you are aiming to move the activity from an offshore location to a central team in order to reduce your operational complexity or meet changes in the regulation. 

  • Move work from an offshore team team to an in-country location.
  • Consolidate multiple sites into a single site to optimize the team size and save costs
  • Onboard a completely new in-country team, quickly bring them up to speed on your products, services and customers. 
  • Ensure there is no impact to the quality of service you provide to your existing customers. 
  • The FlowNow methodology is designed to ensure your internal processes are captured, automated and optimized.
  • Any newcomer to the team can start being productive on day one while measurably ensuring the level of service provided.

FlowNow Comply

While the team is delivering the business results you need, you need to comply with changing or new regulations which require strict compliance to a specific standard or process. 

  • You see wide variation in the methods used by team members to deliver results. 
  • The result is an inability to show compliance to a mandated process which causes customer frustration and regulatory risk. 
  • Compliance risk is markedly higher when introducing new processes while expanding your business vertically.
  • The FlowNow methodology is designed to standardize and optimize your processes, and ensure that every staff member delivers consistent quality and complies 100% with regulations. 
  • FlowNow Comply provides quantifiable safeguards to ensure consistency and auditable transparency for each step in the process to show compliance.

FlowNow M&A

While your existing team is delivering the business results you need, you are in the process of acquiring a new business.  Your aim is to integrate the new business while optimizing team size, customer experience and costs.

  • Integrate a newly acquired business into your existing business. 
  • Preserve or improve customer experience and save costs.
  • The FlowNow methodology is designed to give you the tools to identify the best of the best regardless of which company they were originally hired from.
  • Rapidly design a best of breed experience to service all customers of the combined business based on performance data, avoiding the “not invented here” bias.
  • Rapidly enable all employees to be productive on new processes 
  • You will be able to preserve the quality of service you provide to your customers while executing the transition and consolidation of the teams.